Refund Policy

1. Food and Beverage Orders

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Due to the perishable nature of food and beverage items, we do not offer refunds or returns once an order has been prepared, picked up, delivered, or served.

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If there is an issue with your order, such as:

• an incorrect item

• a missing item

• a quality concern

• a problem caused by our team

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please contact us as soon as possible so we can review the issue and, when appropriate, offer a replacement, store credit, partial refund, or other reasonable resolution.

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2. Order Issues

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To help us resolve any issue quickly, customers should contact us promptly after receiving their order. We may ask for:

• your name

• order details

• receipt or proof of purchase

• photos, when applicable

• a description of the issue

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Refunds, replacements, or credits are handled at the discretion of Tigerhawk Sandwich Co. based on the circumstances of each case.

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3. Online Orders

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If you place an order through our website or a third-party ordering platform, refund requests related to food quality, missing items, or incorrect orders should be directed to us unless the issue specifically involves the third-party platform’s payment processing or technical system.

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If the issue is caused by a third-party platform, delivery provider, or payment processor, you may also need to contact that provider directly under their policies and procedures.

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4. Customer Errors

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We do not typically provide refunds for orders placed incorrectly by the customer, including but not limited to:

• selecting the wrong items

• entering the wrong pickup or delivery information

• ailing to pick up the order on time

• not reviewing allergy or dietary needs before ordering

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Please review your order carefully before submitting it.

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5. Allergy and Dietary Requests

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We make reasonable efforts to accommodate dietary preferences and allergy-related requests, but we cannot guarantee an allergen-free environment. Refunds will not automatically be issued for allergy or ingredient concerns unless the issue resulted from a clear error on our part.

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Customers with food allergies or dietary concerns should contact us directly before placing an order.

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6. Catering Orders

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Catering cancellations and refunds may depend on the timing of the cancellation, the size of the order, preparation already completed, and any custom arrangements made for the event.

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Unless otherwise stated in a separate catering agreement, quote, or invoice:

• catering deposits may be non-refundable

• cancellations made close to the event date may not qualify for a full refund

• orders already prepared or partially prepared may not be refundable

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Any event-specific cancellation or refund terms provided in a catering proposal, invoice, or written agreement will control.

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7. Approved Refunds

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If a refund is approved, it will be issued to the original payment method when possible. Processing times may vary depending on your bank, card provider, or payment platform.

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8. Policy Changes

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Tigerhawk Sandwich Co. reserves the right to update or change this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

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9. Contact Us

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If you have questions about this Refund Policy or need help with an order issue, please contact:

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Tigerhawk Sandwich Co.
Oak Bluffs, Martha’s Vineyard, MA
Email: hello@tigerhawkmv.com
Phone: (508) 338-7306